Returns & Refunds
We want you to love your purchase. If something isn't quite right, we're here to help.
Online Returns
Eligible items may be returned within 14 days of the delivery date.
To qualify for a refund, merchandise must be:
• Unworn
• Unwashed
• Unused
• In original condition with tags attached
Items showing signs of wear, makeup marks, odors, pet hair, or removed tags cannot be accepted for return or exchange.
Return Shipping
Original shipping charges are non-refundable.
A return shipping fee of $8 will be deducted from your refund total when applicable.
Refund Processing
Once your return is received and approved, a refund will be issued to your original form of payment for the value of the returned merchandise, including applicable sales tax, less any return shipping fees.
Please allow 5–8 business days for your refund to appear on your account after processing.
In-Store Purchases
Items purchased in-store must be returned within 14 days of purchase.
Approved in-store returns will be issued as store credit.
Final Sale Items
Giving Box items are non-refundable and cannot be exchanged.
Questions?
For assistance with a return, please contact:
Returns & Refunds FAQs
Eligible items may be returned within 7 days of delivery if they are unworn, unwashed, unused, and have original tags attached.
Yes. Giving Box items are final sale and cannot be returned or exchanged.
Approved returns are refunded to the original payment method. Please allow 5–8 business days for the refund to appear after processing.
A return shipping fee of $8 may be deducted from your refund total. Original shipping charges are non-refundable.
Yes. In-store purchases may be returned within 7 days of purchase and will be refunded as store credit once approved.