Privacy Policy

At Croft Haus, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how information is collected, used, and protected when you visit our website, make a purchase, create an account, or subscribe to our communications.

Information We Collect

When you interact with Croft Haus, we may collect information including:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment information
• Account information
• Website usage data, including IP address, browser type, device information, and pages visited

We also use cookies and similar technologies to improve your shopping experience and better understand how our website is used.

How We Use Your Information

We use the information we collect to:

• Process and fulfill orders
• Provide customer support
• Communicate regarding purchases and account activity
• Improve our website and customer experience
• Send marketing communications when you have opted in to receive them
• Maintain website security and prevent fraudulent activity

You may unsubscribe from marketing emails at any time using the unsubscribe link included in our communications.

SMS Marketing

If you choose to opt in to SMS communications, you may receive promotional messages, updates, and cart reminders from Croft Haus. Standard message and data rates may apply.

You may opt out at any time by replying STOP to any message received from us.

Sharing Information

Croft Haus may share information with trusted service providers that help us operate our business, including payment processors, shipping providers, marketing platforms, and website service providers.

We do not sell or rent your personal information to third parties for their own marketing purposes. SMS consent and opt-in information will not be shared with third parties for marketing purposes.

Our website uses cookies and similar technologies to enhance functionality, remember items in your shopping cart, analyze website performance, and improve your overall shopping experience.

You may disable cookies through your browser settings, though some website features may not function properly.

Data Security

We use industry-standard security measures to protect your personal information. While we take reasonable precautions to safeguard your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

Croft Haus may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Continued use of our website constitutes acceptance of any changes.

If you have questions regarding this Privacy Policy or how your information is used, please contact us.

Croft Haus
7399 River St SE, Suite 102
Ada, MI 49301

Email: info@croft-haus.com

Effective Date: January 1, 2025

Returns & Refunds FAQs

What is your return policy?

Eligible items may be returned within 7 days of delivery if they are unworn, unwashed, unused, and have original tags attached.

Are there any items that cannot be returned?

Yes. Giving Box items are final sale and cannot be returned or exchanged.

How will my refund be issued?

Approved returns are refunded to the original payment method. Please allow 5–8 business days for the refund to appear after processing.

Is there a fee for returns?

A return shipping fee of $8 may be deducted from your refund total. Original shipping charges are non-refundable.

Can I return items purchased in-store?

Yes. In-store purchases may be returned within 7 days of purchase and will be refunded as store credit once approved.